Shipping Policy

  • Shipping Policy: 


    Delivery Times: a)     For AU, 4-7 Working Days to Deliver    b) For NZ, 5 - 10 Working Days to Deliver
  • Shipping Charges: We (Ella's Touch offers) the simplest shipping policy which is $19 AUD on all items always irrespective of the order size. In some rare cases especially for delivery to remote/rural Australian addresses we might charge a minimum shipment fee of $10 per shipping.
  • For shipping to NZ, it will cost $29 NZD
    Transit Times: If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability, options chosen and shipping locations.

    Transit Risk:     We ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. But we will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency. Also, country specific charges like Customs or Import Duties are not in our control and are determined by the respective local government bodies and need to be paid by the customers.

    Shipment and Tracking Details:     We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

    Incorrect or Incomplete Address: Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not us. Please make sure your shipping address is complete and correct.
    In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

    Delay in Shipping: If, for any reason, there is going to be a delay in shipping because an item is 'Out of Stock' or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing "Availability"). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.

    Lost in transit: If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please visit our Help Desk section or you can Email Us at ellastouchnz@gmail.com.